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Contact Us

Please select your query from the questions below.

Where is my order?

Wallstickersforkids.ie uses fast and reliable ways of delivering ordered wall decals to your door.

-Please allow 1 – 2 working days for delivery
-Orders placed on Saturday or Sunday will be processed on Monday.
-Orders are processed, packaged and posted up to 1 working day after order received.
-Order acknowledgment and confirmation, will be provided to you via email after your order is processed. If the email you provided is incorrect, you will not receive any notifications.
-A tracking email with An Post will be sent to your email address once item is scanned at the sorting centre.

European Union Delivery & Rest of the World

Please allow 3 – 8 working days for delivery depending on your region.
Your local mail carrier will deliver your wall stickers in your home country.

 

How do I return an item?

-Items may be returned within 14 days of customer receipt.

-All items must be returned in original packaging, undamaged and in original postal tube. A refund will be issued on these terms.

-Customer is liable for cost of return postage which is non refundable.

-Items not returned in original packaging and in original state will not be refunded and items will be returned to customer. Customer will be liable for return postage costs.

-Items not returned within a 14 day period of receiving the goods will not be eligible for a refund.

-Refunds will be issued only to the original card or account the transactions were made from.

-You must obtain proof of tracked or registered postage for any returns. We accept no liability for any parcels lost in transit.

How do I apply my wall stickers?

It is very easy to apply your wall stickers!

It can take around 10 minutes to transform your room!

Walls, glass, smooth painted surfaces are perfect. Make sure the paint is dry.

-Clean the surface using a dry cloth. Make sure the surface is free of dirt, dust and any grease.  If you do have to use a slightly damp cloth after the cleaning wait until you are sure the wall is dry.

-Plan! To avoid over handling the stickers and compromising the adhesive, plan where you are going to put it first.

-Remove from backing, Place your sticker on a flat surface, table or floor and slowly peel the part you want off the backing. Go slowly during this process while making sure you don’t tear any of the graphics.

-Apply to wall, Place one edge of the peeled off sticker on the wall at the location you have planned.  Pressing firmly, place the full sticker on the wall moving your hand over the full area. Using the edge of a credit card apply pressure over the full graphic to remove any air bubbles.

-Stand back and admire your work!

-You can use extra adhesives if needed like Pritt Stick or water based glue if stickers curl over time.

-Important note: Some wall stickers are small or if ripped may be small enough to become a choking hazard.

-When deciding where to place your wall stickers/ decals we recommend placing them away from baby’s cot or where they can be reached by baby or child under the age of three.

Why do some wall stickers not stick?

The reasons PVC wall stickers fail are:

-Left in the postal tube for weeks or months causes the stickers to curl and lose stickiness. Once your stickers arrive, remove them from postal tube immediately and lay flat.

-The type of paint on the wall is not suitable. PVC wall stickers will NOT stick to any easy care or washable type paints.
Wall Stickers For Kids Ltd accept no responsibility for any stickers applied to incorrect paint types. Know your paint type before you buy!

-The paint is not fully cured if recently painted- do not apply any stickers to walls that have been painted less than 6 weeks before.

-The surface needs gently smoothed with a low grade sandpaper.

-They are placed too close to heat sources like a radiator.

-The walls are damp/cold.

We have found that sometimes wall stickers will peel, however testing and following all our and the manufacturer’s instructions will reduce the risk of this happening.

Often peeling occurs on textured walls or walls with paints with non-stick properties – neither of which are recommended with our wall stickers/decals.
You can use extra adhesive products – adhesive sprays and glue sticks – that will not harm your wall if you find your stickers fall over time.
Pritt Stick works wonderfully, it’s not messy and easily wiped off the wall!

It is recommended that you rub down your new wall art every day for a week after installing as this will help the bonding process and reduce the risk of peeling.

Direct heat can cause the adhesive to soften so we do not recommend installing wall stickers by radiators or other heating appliances. Keep in mind that we recommend using a hairdryer to help remove wall stickers – a radiator or similar will have the same impact on wall stickers!

Applying to uncured paint can also cause the wall stickers to peel – please ensure that the paint is not just touch dry, but cured by waiting at least 6 weeks prior to applying wall stickers.

Ensuring your walls are clean and dry and not over handling the wall sticker at the time of application is also important to ensure you do not compromise the adhesive.

Sometimes the wall looks smooth to the naked eye, but could be a little rough or textured. Gently wiping a low grade sandpaper over the area will sometimes help this problem.

What are some top tips to ensure my stickers stick?

The good news is there is much you can do to ensure your wall stickers work.

Our top tips would be:

-Ensure your paint has cured (we recommend waiting 6 weeks).

-Only apply to clean, dry, smooth walls – dust is the enemy of any sticker!

-Take care not to over handle the wall stickers.

-Place away from heat and radiators.

-For the first week you can rub your new decal/wall sticker down daily to help the adhesive take hold.

-DO NOT leave stickers in the postal tube! Please remove them and lay flat when they arrive if you do not plan to put them up immediately.

-You can use extra adhesive products – adhesive sprays and glue sticks – that will not harm your wall if you find your stickers fall over time. Pritt Stick works a treat!

I think my item is faulty

-If you believe your goods to be faulty, please contact our team by email quoting your order number.
-The entire wall sticker must be returned to us in an envelope, where they will be inspected and tested for quality and fault.
-Items that we cannot see to assess for faults will not be refunded or replaced.
-Items deemed to be faulty after testing will be refunded. We do not send replacements in any case – refunds only.
-Items found to be of sound quality and fit for purpose, will be returned back to the customer and no refund will be issued. Customer will be liable for return postage costs.
-We accept no liability for any claims of faults or damages after 14 days has passed since receipt of goods date.
-Unsuitable paint type, heat, unsuitable wall surface are the usual causes of issues with stickers.
-A full and comprehensive guide can be found here https://www.wallstickersforkids.ie/frequently-asked-questions/

How can I remove the stickers?

It is important to follow all instructions provided for applying and removing the wall decals.
The most important aspect to removing the decals is to remove them very slowly and gently – if they are ripped off and not gently eased of the walls then damage can occur.
A hairdryer on a very low setting can help soften the adhesive of a more stubborn decal and assist with removal.
Important note: Some wall stickers are small or if ripped may be small enough to become a choking hazard.
When deciding where to place your wall stickers/ decals we recommend placing them away from baby’s cot or where they can’t be reached by baby or child under the age of three.

Will the stickers damage my walls?

No. In certain instances precautions must be taken.
DO NOT apply to walls that have been painted less than 6 weeks previously. The walls need time to cure.
Wall stickers should not be used on fragile paint/wallpaper, where there are any chips, cracks etc as the risk of damage too high.

Wall Stickers For Kids Limited will accept no responsibility of damage to any walls, surfaces or paint should this occur.

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Wall Stickers for Kids Ltd
Unit B7
National Enterprise Park
Portlaoise
Co. Laois
R32 VY06